Outbound

Outbound Agents

Outbound calling is a productive way to contact and connect with customers. CCS provides both business-to-business and business-to-consumer programs, whether it is for market research or promoting and or selling your products or services.

Outbound Programs

• Database Management
• Product Registration
• Verification

And much more!

Our state-of-the-art hardware and software allow CCS agents to provide efficient, accurate, and consistent data capture and support. Every call can be recorded for verification or QA purposes. We can update lead list contact informa-tion and/or tie in specific answers to questions from the campaign and provide the data back in a customized report. Each outbound call pushes a specific number to the customer’s caller ID.

In the event that the customer does not answer and calls the number back. we provide an IVR solution that allows them to connect to a live agent or leave a message for a callback. If they answer and the dialer does not have a live agent to transfer to, we can play a safe harbor message that lets the customer know who was calling and why. Our advanced predictive dialer gets maximum return on your investment. Our technology also allows our agents to handle all other media types while work-ing on a lead database in the dialer.

Agents can pause the dialer and assist customers who are calling in, need assistance with live chat, or to simply give a quick reply to an email. With this ability, you are able to prioritize each media type and provide support in the area that is needed most at that time.

Contact Complete Call Solutions today. We will determine a solution that meets the specific needs of your company. To get in touch with a team member today call (402) 204-5600 or send us a message.